The Advanced Calls Fusion project was initiated to streamline hospital communication and reduce operational chaos, directly improving patient care and response times. Hospitals often faced issues with fragmented communication systems, where staff use multiple devices—such as pagers, smart phones, cisco phones, tablets etc —to interact with colleagues across different departments.
The Goal
Consolidate these tools into a single device and application, making it easier for staff to communicate effectively for both medical and administrative tasks.
The solution would allow hospitals to manage everything from urgent medical alerts to routine maintenance issues like air conditioning problems—all through one app, helping to ensure timely responses across the board.
CanWill Athenaworks designed and developed Advanced Calls Fusion using cutting-edge technologies to create a robust, HIPAA-compliant platform that integrates voice calls, messaging, and notifications into a sleek, intuitive user interface (UI).
Key Features:
CanWill Athenaworks designed and developed Advanced Calls Fusion using cutting-edge technologies to create a robust, HIPAA-compliant platform that integrates voice calls, messaging, and notifications into a sleek, intuitive user interface (UI).
Key Features:
The client is a U.S.-based hospital group that faced key pain points around fragmented communication and delayed patient response times. Advanced Calls Fusion was designed to address these issues by reducing the reliance on multiple devices and creating a unified communication platform.
Given the healthcare industry’s stringent compliance standards, the project had to meet regulatory requirements, especially HIPAA. While the system handles patient communication and room-specific alerts, it does not touch Electronic Health Records (EHR), reducing risk and maintaining strict compliance. Instead, it relies on de-identified MRNs to ensure privacy.
The implementation of Advanced Calls Fusion has had a dramatic impact on hospital operations, especially in reducing patient response times. In some cases, hospitals have reported up to a 3x reduction in response times after the solution was deployed.
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